Support

The fastest way to reach us is email. Write to support@novique.ai and we'll typically reply within two business days.

Please include your device model and iOS version so we can help faster.

If you've bought a Glow Routine upgrade and don't see it — for example after reinstalling or moving to a new device — open the app, go to Settings, and tap "Restore Purchases." Purchases are tied to the Apple ID that made them, so make sure you're signed in to that Apple ID.

All payments and restores are handled by Apple. If a charge looks wrong, you can also manage or request a refund from your Apple account.

Progress photos you add to Glow Routine are stored locally on your device. They are never uploaded to Novique or any third party. If you delete the app, those photos are removed with it (unless you separately saved them to your Photos library).

Glow Routine has no sign-up, no login, and no password. There's no account to recover and nothing for us to reset, because your data never leaves your device.

You can clear your routines, notes, and history at any time from Settings → Reset Data inside the app. To remove everything completely, delete the app from your device — that erases all locally stored Glow Routine data, including progress photos held by the app.

Found something broken? Email support@novique.ai with the subject "Bug report." Tell us what you expected, what happened instead, the steps to reproduce it, and your device model and iOS version. Screenshots help.

We build Glow Routine around what people actually need. Send ideas to support@novique.ai with the subject "Feature request" — we read every one.